Australian market access
Frequently asked questions
Straight answers about registration, costs, automation, risk, security and support.
Additional account questions
Is registration the same as funding an account?
No. Registration begins onboarding and verification. You can review the information and ask questions before deciding whether to fund.
What information should I never give a caller?
Never disclose a password, one-time authentication code, recovery phrase or unrestricted API credential. Contact support through the published email if a request feels unusual.
Why might identity verification take longer?
Unreadable images, expired documents, mismatched details or the need for manual review can extend the process. Support will explain what information is still required.
Can I review changes made to my account?
The audit history records relevant sign-ins, connections and setting changes. Report an entry you do not recognise immediately.
What if market data appears delayed?
Check the timestamp and connection status, then compare the connected provider. Avoid acting on a stale view and contact support if the discrepancy continues.
Does a personal manager provide financial advice?
No. A manager explains platform operation, onboarding and published information. Decisions remain yours, and personal advice should come from an appropriately qualified professional.
How do I make a complaint?
Email [email protected] with the account reference, a factual description and the outcome you seek. Do not send passwords or authentication codes.
Where can I compare withdrawal times?
The Deposit and withdrawal methods page lists indicative timeframes. The Withdrawal Policy explains verification and possible delays.
General use
Do I need trading experience?
No. The tools are designed to be readable for beginners, but inexperience does not remove the risk of loss.
What happens after registration?
A manager contacts you to explain verification, settings and the next optional steps.
Can I use a mobile device?
Yes. Use a current browser, a secure connection and multi-factor authentication.
Fees and results
Are profits guaranteed?
No. Market movement can cause partial or total loss.
Where are costs shown?
Review the Fees page and the confirmation screen for the specific transaction.
Platform functions
Can analysis run continuously?
Monitoring can continue while the service is available, but outages and unusual data can occur.
Can I change settings?
Yes. Review changes carefully and use the audit history.
Risk
Can I lose money?
Yes. Volatility, liquidity and operational events can produce loss.
Can safeguards remove risk?
No. Limits may reduce exposure but cannot make trading risk-free.
Security and account
How should I protect access?
Use a unique password, MFA and only the keenmeritor.org domain.
Where are funds held?
The relevant provider documentation identifies custody and payment arrangements.
Help and support
What if a setting looks wrong?
Pause activity if appropriate, preserve a screenshot and contact support.
How quickly will support answer?
Usually within one business hour during published hours.
More reading
What should I read next?
Start with Risk Disclosure, Security, Fees, Getting Started and the Withdrawal Policy.