Privacy policy

1. Definitions

Personal information identifies or reasonably identifies an individual; processing covers collection, use, storage and disclosure.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

2. Personal information

We may collect name, surname, phone number, email, account details, identity evidence and the content of a request.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

3. Usage data

Security logs may record IP address, device, browser, timestamps, sessions and interaction events.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

4. Cookies

Essential cookies support sessions and security; optional analytics or marketing technologies require an appropriate basis.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

5. Controller and processors

Keenmeritor determines website purposes and uses vetted processors for hosting, communications and verification.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

6. Collection and use

Information supports enquiries, registration, verification, service delivery, fraud prevention and legal obligations.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

7. Legal bases

Processing may rely on contract, law, legitimate interests and separate consent for optional marketing.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

8. Retention

Enquiries are retained while active and for a reasonable follow-up period; account and verification records follow applicable legal periods.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

9. Data transfers

Information may be processed by providers in other locations under contractual and security safeguards.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

10. Disclosure

Recipients may include service providers, licensed entities, affiliates, regulators and authorities where lawful.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

11. Security

Access controls, encryption, monitoring and incident procedures reduce risk, though no system can guarantee absolute security.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

12. Your rights

You may request access, correction or deletion and object or complain where Australian law provides those rights.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

13. Service providers

Providers receive only the information required for their role and are bound by appropriate terms.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

14. Children and third-party links

The service is not directed to children. External sites control their own privacy practices.

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

15. Changes and contact

Updates appear on this page. Send privacy questions to [email protected].

Keenmeritor presents this information so you can decide what fits your circumstances before taking action. Review the relevant settings, records and disclosures, keep your contact details current, and contact support when an instruction or account event is unclear.

Market conditions and service availability can change. Nothing in this section removes your responsibility to check the details shown before confirmation, assess the possibility of loss and keep independent records of important decisions.

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